We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-20 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Please be sure to leave your PNONE NUMBER on your order, or we may not be able to send out your order.
We can ship to almost worldwide, but we’re sorry that we cannot ship to some remote districts right now
There are three warehouses to be chosen, The United States, Canada and Other countries. Please select the corresponding warehouse, so that we can handle your order asap.
Note: The United States -- can only be shipped within the US
Canada -- can only be shipped within Canada
Other Countries -- can be shipped to every countries (Except for remote areas.)
We offer different kinds of shipping method for you, such as DHL, EMS, Singpost, UPS, USPS and Royal Mail. We will choose the optimal shipping method for you in general.
If you want to ship with faster method (DHL or EMS), please contact us and we will help check the shipping cost.
*DHL: 3-8 business days
*EMS: 7-15 business days
*Singpost: 15-25 business days, some remote districts may take 35-48 business days
*UPS: 10-18 business days
*USPS: 10-18 business days
*Royal Mail: 7-25 business days
Note: The US address can receive the order within 3-5 business days if it is shipped out from the US; Canadian address can receive the order within 3-5 business days if it is shipped out from Canada.
After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3-7days; however, it can also be affected by the item's stock status.Please note that this does not include holidays and weekends.
It does take longer for us to process pre-order items, please refer to our campaign/product page for more detailed information.
SPECIAL SITUATION REMINDER
Due to the severe global situation of the COVID-19 epidemic and the suspension of most flights, the freight capacity of major routes has been greatly reduced. The control measures adopted by various countries will directly affect capacity, freight, processing speed and delivery time. The specific impact of time will vary from country to country. Please wait 10-20 days more after the estimated time of arrival.
If you have any further questions, please contact our customer services at firstname.lastname@example.org